Refund policy
Return & Refund Policy
Return & Refund Policy
At FurEase, we want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may request a return or refund within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return:
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The item must be unused and in its original condition
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The item must be returned in the original packaging
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You must provide proof of purchase (order number or receipt)
Certain items may not be eligible for return if they are damaged due to misuse.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue and your order number. We will gladly arrange a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider. Processing times may vary depending on your financial institution.
Contact Us
If you have any questions regarding your return, please contact us at: